EJE FRIDAY ALAJE
Customer-Focused Professional | Digital Service & Sales Specialist
No.8 Oremeji street off Balogun, iju ishaga Lagos State, 101241, Lagos, NG.About
Highly customer-focused professional with diverse experience in sales, hospitality, and digital services, adept at resolving complex inquiries and providing exceptional support across multiple communication channels. Proven ability to build positive relationships, manage digital platforms, and ensure high customer satisfaction. Seeking a challenging customer service/support role to leverage strong communication, problem-solving, and organizational skills to drive operational excellence and enhance client experiences.
Work
Opay Digital service limitans
|Customer Service & Support Specialist
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive digital service support, resolving technical issues and guiding clients to ensure seamless product experience and high satisfaction.
Highlights
Assisted over 100+ customers daily in resolving complex POS Terminal issues and transaction discrepancies, ensuring operational continuity.
Guided clients effectively on product usage and troubleshooting, reducing support tickets by an estimated 15% through proactive education.
Ensured smooth customer experiences by providing prompt and accurate service, consistently achieving high satisfaction ratings.
Managed multiple communication channels (phone, email, chat) to deliver consistent and efficient customer support.
Chivita Company, Abuja
|Sales Representative
Abuja, Abuja, Nigeria
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Summary
Managed key customer relationships and drove product promotion, providing comprehensive after-sales support to meet client needs and ensure satisfaction.
Highlights
Managed a portfolio of customer relationships, effectively addressing client needs and contributing to a 10% increase in client retention.
Promoted a range of products and provided diligent after-sales support, enhancing customer loyalty and repeat business.
Resolved customer complaints efficiently, maintaining high levels of customer satisfaction and preserving brand reputation.
Acted as a Collection Officer for Trade More Estate II, ensuring timely and accurate payment processing.
Hospitality Roles
|Customer-Facing Professional
Lagos, Lagos, Nigeria
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Summary
Delivered high-quality customer service in fast-paced hospitality environments, developing strong interpersonal and problem-solving abilities.
Highlights
Gained significant customer-facing experience in high-pressure environments, consistently delivering exceptional service under demanding conditions.
Cultivated strong interpersonal skills and a robust problem-solving ability, effectively de-escalating issues and ensuring positive guest outcomes.
Maintained Bellvard quality service standards, consistently assuring customer satisfaction through meticulous attention to detail and proactive support.
Education
National Youth Service Corps
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Service
National Service
Joseph Tarka Sarwan University, Makur
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Unspecified
Unspecified
Agba Community Secondary School Opirikwu
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Secondary Education
Unspecified
Pilat Primary School Obusa
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Primary Education
Unspecified
References
Engr. Ogine Bishop
Metering Engine | Tel: 0116234427
Emmanuel Mchaci cage
Pete Paraturg | Tel: 08147832528